Terms of service

Last updated: may-2026

General

These terms of service apply to purchases made in our webshop. By completing a purchase, you accept these terms. We only sell to private individuals aged 18 or older. We reserve the right to decline orders.

Products

We sell antiques and art. Each item is unique and individually described with text and images. Minor variations in colour may occur depending on your screen. Any damage or wear is stated in the product description.

For antiques, normal age-related wear is to be expected and does not constitute grounds for complaint if stated in the description.

Prices

All prices in store include VAT.

The base currency of the store is Swedish Kronor (SEK). For all other countries within EU the prices are shown in euro (€). The final amount charged will be clearly displayed at checkout before you confirm your purchase.

VAT is applied differently depending on the type of product:

Antiques and pre-owned goods: Sold under the VAT Margin Scheme (Vinstmarginalbeskattning). VAT is included in the price but is not specified on the receipt.

Newly created art: Sold with 12% VAT, which is specified on the receipt.

Other new goods: Sold with 25% VAT, which is specified on the receipt.

Are you a company looking to make a purchase? Please contact us at contact@lejdholtatelier.com

We reserve the right to correct pricing errors. If a price is obviously incorrect, we have the right to cancel the purchase.

Payment

We offer the following payment options:

- Card payment (Visa, Mastercard) via Shopify Payments
- Klarna (card payment, instalments, pay later)
- PayPal

Payment is secure and encrypted. We never store your card details.

Delivery

Shipping options

We deliver with PostNord and DHL. Shipping cost and estimated delivery time are displayed at checkout.

Delivery times

- Sweden: 2-5 business days
- EU: 5-14 business days

Delivery times are estimates and may be affected by factors beyond our control.

Delivery countries

We deliver to Sweden and countries within the EU.

Delivery terms

Items are shipped to the address you provide at checkout. You are responsible for ensuring the address is correct. For delivery to a pickup point, collect your package by presenting valid ID.

Shipping damage

Inspect the package upon receipt. If the packaging is damaged, note this upon receipt and contact us immediately. Photograph the damage.

Right of withdrawal

Under the Swedish Distance and Off-Premises Contracts Act (distansavtalslagen), you as a consumer have a 14-day right of withdrawal. The withdrawal period begins on the day you receive the item.

How to withdraw

1. Notify us that you wish to withdraw by emailing support@lejdholtatelier.com
2. Return the item within 14 days of notifying us

Conditions for withdrawal

- The item must be returned in its original condition
- You may examine the item as you would in a physical store
- Any decrease in value due to handling beyond what is necessary to examine the item may be deducted from the refund

Return shipping

You are responsible for return shipping costs. We recommend using tracked shipping. We are happy to help you with inquiries regarding your return shipping, email us at: support@lejdholtatelier.com

Refund

We will refund you within 14 days of receiving the returned item or proof that it has been sent back. Refunds are made using the same payment method used for the original purchase.

Complaints and warranty

Right to complain

Under the Swedish Consumer Sales Act (konsumentköplagen), you have a 3-year right to complain about defects. You must complain within a reasonable time after discovering the defect (within 2 months is always considered reasonable).

What is covered?

The right to complain applies to defects that existed at the time of delivery. For antiques and second-hand items, normal wear and condition as described in the listing do not constitute grounds for complaint.

How to make a complaint

Contact us at support@lejdholtatelier.com with:

- Order number
- Description of the defect
- Photos showing the defect

Resolution of approved complaints

For approved complaints, we may offer:

- Repair (if possible)
- Price reduction
- Refund

Retention of title

The item remains our property until full payment has been made.

Force majeure

We are not liable for delays caused by circumstances beyond our control, such as natural disasters, pandemics, strikes, war, or government decisions.

Dispute resolution

Swedish law applies. In case of a dispute that cannot be resolved directly with us, you as a consumer may contact the Swedish National Board for Consumer Disputes (ARN):

Allmänna reklamationsnämnden
Box 174
101 23 Stockholm
Sweden
www.arn.se

You can also use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr

Contact

Questions about your order or these terms? Contact us:

Email: support@lejdholtatelier.com

We typically respond within 1-2 business days.